Step 6：Trouble
If the delivery partner contacts you due to trouble etc., the contact information will differ depending on the region. This phone number will not connect unless you start the app and deliver it. In rare cases, delivery may not be recorded, surge charges may not be reflected, and there may be server malfunctions. Also, don't hesitate to call the support center if you can't get in touch with the customer, have damaged the product, or have an accident. The support center is only available in Japanese and English.
Area
Phone number
Tokyo
Kanagawa (Kawasaki / Yokohama)
Saitama
Chiba
Aichi (Nagoya)
Osaka
Hyogo (Kobe)
Kyoto
Fukuoka
To contact the support center by email from the app, "Help" <"Change account settings" <"I want to receive the latest information by email" <("Next" at the bottom of the explanation of COVID-19) <"For support It is difficult to understand when you inquire. I will get a reply in about ten minutes.